Good Business Practice
At Plush we strive to be Australia's best sofa retailer by providing exceptional customer service, a unique offering of customized products and a best-in-class customer experience.
We understand that any company is only as good as the people it employs. At Plush, we see ourselves as one big family – creating an environment where our people can thrive.
OUR VISION
We strive to make every customer feel welcome and at home at Plush, offering a level of service that is the best in the Australian furniture retail market.
This goal is built around trust and a genuine care for our customers throughout their entire journey with us.
OUR SERVICE
By offering knowledge and service that is the best in the Australian furniture market, we are seen as the experts and trusted authority in the sofa space.
OUR SERVICE
By offering knowledge and service that is the best in the Australian furniture market, we are seen as the experts and trusted authority in the sofa space.
Our key deliverables include:
- Understand customer's needs and wants
- Actions and results are our measures. (We are proud to have a very high engagement of 5 Star online 'Product Reviews')
- Learn from failures. Refocus and plan to do better next time
- We seek continual improvement and simplicity in everything we do
OUR PEOPLE
We understand that any company is only as good as the people it employs.
Plush, we see ourselves as one big family. We treat one another with kindness and respect, always looking for ways to create an environment where our people can thrive.
OUR PEOPLE
At Plush, we see ourselves as one big family. We treat one another with kindness and respect, always looking for ways to create an environment where our people can thrive.
Our core focus includes:
- Help create a fun and fulfilling workplace
- Practice honest and open communication. (We check-in with our team members and value the importance of good Mental Health)
- Give and accept constructive feedback
- Learn, then inspire colleagues. (Helping others to grow will guarantee your own growth. We proudly run an internal Mentoring Initiative)
- We support team member progression
- Individual creativity is applauded, but team effort produces the best results
- Provide rewards and recognition
- Celebrate success
- Offer flexible working conditions to staff where possible
We are proud to have received the 'AON Best Employer' award for 2018 and 2019 consecutively, an achievement based solely on staff feedback. In 2020, Plush achieved our greatest staff appraisal through 'Our Choice' survey, rating the business with the highest esteem and score to date.
OUR COMMITMENT TO THE ENVIRONMNET
As a business we are continually looking at ways to minimise our impact on the environment by improving our sourcing and recycling practices.
OUR COMMITMENT TO THE ENVIRONMNET
As a business we are continually looking at ways to minimise our impact on the environment by improving our sourcing and recycling practices.
In 2019, we began a company-wide focus on reducing our environmental footprint. We can proudly say we have gone above our initial targets of 16%, reducing our waste output and recycling 65% of all packaging materials. By making small, meaningful changes over time, we've made a big impact, and continue to strive to look at new ways to get this down.
We're caring for our planet by adopting a sustainable approach to managing our Support offices, Showrooms and Distribution Centers. Some of the initiatives we have in place include:
- Quotes and dockets have turned digital
- Minimised volume of printed material in showrooms
- Printed material is turning to 100% recycled stock
- Use of energy efficient globes
- Recycle bins in place (this includes printer cartridge and battery recycling)
- Power-saving hardware in place
- Use of plastic utensils, cups and plates removed
SUPPORTING OUR MANUFACTURERS
We pride ourselves on being fair and ethical. We have built strong relationships with our local and overseas supply chains, monitoring and ensuring the highest standards of working conditions and safety are adhered to for their employees.
SUPPORTING OUR MANUFACTURERS
We pride ourselves on being fair and ethical.
We have built strong relationships with our local and overseas supply chains, monitoring and ensuring the highest standards of working conditions and safety are adhered to for their employees. These honest and open relationships allow us to continually work together to eliminate any form of modern slavery in the many layers of our supply chain ensuring that all our staff and all those we come in contact with, are treated with the highest regard.
