A new sofa is more than just a major purchase.
It's the centrepiece of the room and a place for forming great new memories.
Purchasing a custom sofa is an investment in your home's look and feel, as well as your lifestyle. Protect yourself from those unforeseen circumstances so you're spending less time worrying about your sofa and spending more time on it!
Spillages, human bodily fluids and stains can occur from a variety of sources in the lifetime of your sofa. This is part and parcel of enjoying a beautiful piece of furniture and that's why Plush offers an accidental damage warranty and protection for your upholstered lounge for a claim up to the value of your initial purchase over a 5 year period*.
Tried and tested specifically with the Plush range of upholstery products in mind, the Upholstery Accidental Damage Warranty comes with the Upholstery Care Kit (Fabric or Leather) containing the means for you to care and further protect your sofa.
When you purchase a Plush-Shield Accidental Damage Warranty, you will be provided with our Plush Care Kit containing the following products:
For leather upholstered furniture (Leather Upholstery Care Kit or Premium Leather Upholstery Care Kit):- leather cleaner,
- leather protector (note: this must be applied immediately upon delivery of your lounge), and
- microfiber cloth.
- fabric cleaning fluid;
- strong stain removal fluid; and
- microfiber cloth
- Over the phone advice on necessary use and frequency of care.
- Email assessment of concerns and queries with your Plush furniture.
You are covered for:
Download our in-depth fabric and leather ‘Plush-Shield’ guide
The Plush Customer Service Team must be notified of an Incident to be claimed under this warranty within five days of the incident occurence. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the Plush Warranty Against Defects and a more detailed of your rights and remedies under the Australian Consumer Law, please visit our Terms and Condition Page. Details of your consumer rights may be found at www.consumerlaw.gov.au.
